This assertiveness course enhances communication skills, helping participants express their needs, manage difficult conversations, and navigate behaviours. It boosts self-awareness, emotional intelligence, and confidence, enabling better boundary-setting and a positive work environment.
Complaints are common in all businesses, and customers demand good value and effective service. They can make or break an organisation, especially in an age where the internet amplifies grievances. It's essential for employees to be skilled in handling complaints, as this not only resolves issues but also fosters overall business improvement.
This course aims to boost workplace confidence by addressing the self-doubt affecting about 70% of individuals. Participants will learn to develop the mindset and tools needed to manage these doubts, empowering them to navigate challenges and contribute effectively to their teams.